Frequently asked questions to help you buy a voucher, a gift box or an item - CHEVAL BLANC COURCHEVEL
Are gift boxes sent immediately after purchase?
Yes, your Cheval Blanc Courchevel gift box is sent immediately after purchase in digital format, allowing the recipient to book their dates directly with the Cheval Blanc Courchevel establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The Cheval Blanc Courchevel gift boxes offer an exceptional experience in the heart of the French Alps, with direct access to the Trois Vallées ski area and high-end services. At Cheval Blanc Courchevel, you enjoy unique rooms and suites, an exclusive spa, and starred restaurants.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift box directly to the recipient without displaying the amount. To do this, select the 'Hide the amount' option when placing your order at CHEVAL BLANC COURCHEVEL.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order. Digital delivery is instant, allowing the recipient to book their dates directly with CHEVAL BLANC COURCHEVEL.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent immediately in digital format, allowing each lucky recipient to book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
How do I create a group fund and invite people?
To create a group gift and offer an unforgettable experience at Cheval Blanc Courchevel, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and benefit from direct access to our establishment in the heart of the French Alps.
How can I choose the amount for a gift card?
At CHEVAL BLANC COURCHEVEL, you can choose the amount of your gift box from the different options offered, tailored to your budget and the unique experiences provided by our establishment.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience at CHEVAL BLANC COURCHEVEL.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to prepare for your next purchase at CHEVAL BLANC COURCHEVEL.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, ready to be given to your loved ones for an unforgettable experience at CHEVAL BLANC COURCHEVEL.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our CHEVAL BLANC COURCHEVEL website.
How do I purchase or give a gift box?
To offer a Cheval Blanc Courchevel gift box, select your box, customize it with a message, and complete your order. The recipient can then book their dates directly with the Cheval Blanc Courchevel establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Cheval Blanc Courchevel gift boxes allow the recipient to choose the experience that suits them. They can book their dates directly with the Cheval Blanc Courchevel establishment, located in the heart of the French Alps, to enjoy an exceptional stay.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At CHEVAL BLANC COURCHEVEL, you benefit from an immediate sending of your gift box in digital format, allowing the recipient to book their dates directly with the establishment.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at CHEVAL BLANC COURCHEVEL.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box. Reservations for a stay at our CHEVAL BLANC COURCHEVEL establishment can be made directly with us.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at CHEVAL BLANC COURCHEVEL.
Is there an online chat available for questions about gift boxes?
An online chat service is available to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment CHEVAL BLANC COURCHEVEL.
Is there a dedicated customer service for gift boxes?
At CHEVAL BLANC COURCHEVEL, you can get assistance with any questions regarding your gift box. Our team is at your disposal to provide clear and precise answers.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your CHEVAL BLANC COURCHEVEL gift box. You will find information about booking, validity, and included services, such as access to the Guerlain spa or starred restaurants.
Is spa access included in my gift box?
Access to the spa depends on the options included in your gift set. The Spa Cheval Blanc offers exclusive Guerlain rituals, with five treatment rooms and the Orchid Salon for moments of relaxation for two, at our CHEVAL BLANC COURCHEVEL establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients, including the Cheval Blanc Spa, the starred restaurants, and the ski-in ski-out facilities, according to the reservation conditions at CHEVAL BLANC COURCHEVEL.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your stay at CHEVAL BLANC COURCHEVEL.
Is parking included in my gift box?
The gift box does not include parking. Parking conditions are specified upon reservation with the CHEVAL BLANC COURCHEVEL establishment.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes. The included services depend on the conditions of the CHEVAL BLANC COURCHEVEL establishment.
Is special attention given to the recipient of a gift box?
Cheval Blanc Courchevel pays special attention to its guests, with exclusive services such as Guerlain spa rituals and rooms offering panoramic views. Every detail is designed to provide a unique experience, with a myriad of personalized touches in our Cheval Blanc Courchevel establishment.
Is a welcome drink included in my gift box?
Your Cheval Blanc Courchevel gift box includes a welcome drink to greet you during your stay. Enjoy this personalized attention at our Cheval Blanc Courchevel establishment.
Should we bring towels to the Spa?
The towels are provided by the Cheval Blanc Spa, where you can enjoy exclusive Guerlain rituals. Therefore, you do not need to bring any during your visit to our CHEVAL BLANC COURCHEVEL establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Choose and customize your gift boxes directly on our website to offer an exceptional experience at the CHEVAL BLANC COURCHEVEL establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. Immediate delivery of your gift box is available in digital format, and the lucky recipient can book their dates directly with CHEVAL BLANC COURCHEVEL.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at CHEVAL BLANC COURCHEVEL.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options tailored to your needs. Gift boxes to discover the luxury and exceptionality of Cheval Blanc Courchevel, at the heart of the French Alps.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift set, provide your order number and the new details. The update is possible according to the purchase conditions at our CHEVAL BLANC COURCHEVEL establishment.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our official website after using your CHEVAL BLANC COURCHEVEL gift box. All terms and conditions are available in the general conditions of your CHEVAL BLANC COURCHEVEL gift box.
How can I contact the store?
For any questions, you can reach us via our online form or by phone during the opening hours indicated on our website. The specific conditions for your gift box are detailed at the time of purchase in our establishment CHEVAL BLANC COURCHEVEL.
Is there a dress code for the gift box?
The dress code at CHEVAL BLANC COURCHEVEL depends on the areas you frequent. A smart attire is generally required for the restaurants, while a more casual outfit is acceptable for skiing activities and relaxation areas. CHEVAL BLANC COURCHEVEL combines elegance and comfort, suited to its luxurious alpine setting.
From what age can I get a treatment?
The minimum age to enjoy a treatment at the Spa Cheval Blanc is generally 16 years old. The exclusive Guerlain rituals are designed to offer a well-being experience to everyone, at our CHEVAL BLANC COURCHEVEL establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Beneficiaries can book their dates directly with the establishment. Enjoy the unique experience offered by CHEVAL BLANC COURCHEVEL.
How can one access the hotel from the airport?
To access the CHEVAL BLANC COURCHEVEL hotel from the airport, you can opt for a private transfer or a taxi. The establishment is located in the heart of the French Alps, in Courchevel 1850, offering direct access to the ski slopes.
Is the establishment accessible to people with reduced mobility?
Cheval Blanc Courchevel offers rooms and suites accessible to people with reduced mobility, with adapted equipment for a comfortable stay. The establishment takes pride in welcoming all its guests under the best conditions, with personalized and attentive service at Cheval Blanc Courchevel.
Are pets allowed in the establishment?
CHEVAL BLANC COURCHEVEL accepts pets, subject to the specific conditions of the establishment. For a peaceful stay, it is advisable to check the terms directly with the CHEVAL BLANC COURCHEVEL establishment.
Where can I find the menus?
The menus of the restaurants at Cheval Blanc Courchevel, including the famous Le 1947 with three Michelin stars, are available on the establishment's website. You will also find information about other culinary venues such as the Restaurant de Cheval Blanc Courchevel, La Terrasse, and Le Bar, within our CHEVAL BLANC COURCHEVEL establishment.
What are the hours of operation?
The operating hours of CHEVAL BLANC COURCHEVEL vary depending on the services and seasons. To make the most of your stay, you can access the restaurants, spa, and other facilities according to the specific hours of each service, which are available on-site or on our website.
Is there parking available near the establishment?
CHEVAL BLANC COURCHEVEL offers concierge services to facilitate your stay, including the management of nearby parking. Enjoy direct access to the ski slopes and the high-end services of our CHEVAL BLANC COURCHEVEL establishment.
What are the delivery methods for gift boxes/vouchers?
The Cheval Blanc Courchevel gift boxes are sent immediately in digital format by email. The recipient can then book their dates directly with the Cheval Blanc Courchevel establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the establishment chosen, with immediate digital delivery for a direct reservation at CHEVAL BLANC COURCHEVEL.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences within our CHEVAL BLANC COURCHEVEL establishment.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an unforgettable experience at Cheval Blanc Courchevel. Immediate delivery in digital format allows the recipient to book their dates directly with the Cheval Blanc Courchevel establishment.
Is the box presented in a neat packaging?
The Cheval Blanc Courchevel gift set is presented in an elegant and carefully designed packaging, reflecting the excellence and refinement of the CHEVAL BLANC COURCHEVEL establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and send it via email for immediate delivery. The recipient will then be able to book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The delivery is immediate in digital format, allowing the recipient to book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our Cheval Blanc Courchevel gift boxes. Shipping costs and times vary depending on the destination, with immediate digital delivery for a direct reservation at Cheval Blanc Courchevel.
What are the delivery times for gift boxes by mail?
The CHEVAL BLANC COURCHEVEL gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their dates directly with the establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent in digital format, allowing the recipient to book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order. You can offer an exceptional experience at the CHEVAL BLANC COURCHEVEL establishment.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your gift box for CHEVAL BLANC COURCHEVEL.
Can I receive my gift box by email or mail?
Your Cheval Blanc Courchevel gift box can be sent by email or by mail, depending on your choice. Digital delivery is immediate, while mail delivery follows postal times. The recipient can then book directly with the Cheval Blanc Courchevel establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your postal gift voucher is usually 2 to 5 business days. Your digital gift box is sent immediately after your purchase, allowing the recipient to book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at CHEVAL BLANC COURCHEVEL, your gift box remains valid. You can use it for a new reservation according to the conditions specified at the time of purchase, in our establishment located in the heart of the French Alps.
Can my gift box be extended if not used?
The extension of your gift box is possible according to the reservation conditions of our establishment CHEVAL BLANC COURCHEVEL, particularly depending on availability and the chosen period.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the CHEVAL BLANC COURCHEVEL establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the establishment's conditions. The beneficiary can book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment CHEVAL BLANC COURCHEVEL.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the general terms and conditions of our establishment CHEVAL BLANC COURCHEVEL.
Is it possible to reschedule without fees with a gift box?
Date change is possible according to the conditions specified at the time of purchase of your gift box, at our establishment CHEVAL BLANC COURCHEVEL.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a unique experience at our establishment CHEVAL BLANC COURCHEVEL, located in the heart of the French Alps.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online selection to offer an unforgettable experience at our CHEVAL BLANC COURCHEVEL establishment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
CHEVAL BLANC COURCHEVEL offers gift boxes tailored to various occasions, such as birthdays, weddings, or gatherings with friends, for unforgettable stays in the heart of the French Alps. You will find customizable offers for exceptional moments at our CHEVAL BLANC COURCHEVEL establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You benefit from the best rate and pay directly to the establishment, with a secure payment. The lucky recipient can book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the CHEVAL BLANC COURCHEVEL establishment, such as stays in rooms or suites, access to the spa, and culinary experiences in the starred restaurants. Each box offers a unique experience, ranging from exclusive Guerlain care rituals to a gastronomic dinner at Le 1947 restaurant, awarded three stars by the Michelin Guide.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services within the gift box depends on the availability and conditions of the CHEVAL BLANC COURCHEVEL establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The terms are specified at the time of purchase, in our establishment CHEVAL BLANC COURCHEVEL.
Is online payment secure?
The online payment for your gift box is secure to ensure the protection of your banking data. This way, you can shop with complete peace of mind to offer an exceptional experience at Cheval Blanc Courchevel.
Is payment via group or shared payment possible?
The CHEVAL BLANC COURCHEVEL gift box can only be paid in full by credit card, bank transfer, or PayPal at the time of your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional experience at Cheval Blanc Courchevel. Each box allows you to enjoy an overnight stay or a meal at our establishment, located in the heart of the French Alps, with direct access to the Three Valleys ski domain. Discover our unique rooms, our Guerlain spa, and our starred restaurants, including the famous Le 1947, for an unforgettable getaway at Cheval Blanc Courchevel.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at CHEVAL BLANC COURCHEVEL.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows for an immediate digital dispatch, enabling the recipient to book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
At CHEVAL BLANC COURCHEVEL, companies can pay for their gift box purchases by bank transfer or administrative mandate.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At CHEVAL BLANC COURCHEVEL, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the necessary information to track your CHEVAL BLANC COURCHEVEL gift box purchases there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your Cheval Blanc Courchevel gift box, you can pay by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure, and you will receive an immediate digital version of your gift box. The recipient can then book their dates directly with the Cheval Blanc Courchevel establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at CHEVAL BLANC COURCHEVEL. You can also find it in your customer account on our official website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct with our establishment CHEVAL BLANC COURCHEVEL.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for CHEVAL BLANC COURCHEVEL. Simply check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with the CHEVAL BLANC COURCHEVEL establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the CHEVAL BLANC COURCHEVEL establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your Cheval Blanc Courchevel gift box during your order, which will then be passed on to the lucky recipient.
Can we add options to your gift box offers?
The CHEVAL BLANC COURCHEVEL gift boxes can be customized according to the available options. You can choose from our offers to give a unique experience, including exclusive services such as stays in rooms or suites with panoramic views, treatments at the Cheval Blanc Spa signed Guerlain, and meals in our starred restaurants.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, we offer premium packaging options when you place your order online. You can customize your set to your liking, with immediate digital delivery for an exceptional experience at CHEVAL BLANC COURCHEVEL.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. At CHEVAL BLANC COURCHEVEL, you choose and customize your gift box to your liking, with immediate digital delivery.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box is possible according to the purchase and reservation conditions specified at the time of acquisition, in our establishment CHEVAL BLANC COURCHEVEL.
If a paper gift box is lost, can you issue a new one?
In case of loss of your CHEVAL BLANC COURCHEVEL paper gift box, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment CHEVAL BLANC COURCHEVEL.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the exchange conditions of the CHEVAL BLANC COURCHEVEL establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The purchase of a gift box for CHEVAL BLANC COURCHEVEL does not benefit from the right of withdrawal, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of the CHEVAL BLANC COURCHEVEL establishment.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be necessary to verify the conditions for replacement. The reservation of dates is done directly with the CHEVAL BLANC COURCHEVEL establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of our establishment, CHEVAL BLANC COURCHEVEL.
What happens if the recipient couldn't use the gift box before its expiration date?
If the recipient was unable to use the gift box before its expiration date, they will unfortunately no longer be able to enjoy it. We recommend checking the validity conditions at the time of purchase to know any possible extension options at CHEVAL BLANC COURCHEVEL.
Is a voucher issued if the gift box is not used?
In case of non-use of the CHEVAL BLANC COURCHEVEL gift box, a credit may be issued according to the establishment's specific conditions.
How can I redeem the cashback?
Your Cheval Blanc Courchevel gift box can be used to book a stay or an experience at our establishment. The lucky recipient can choose their dates directly with Cheval Blanc Courchevel, following the instructions provided with the box.
What is the processing time for a refund after I make a request?
The refund deadlines for a CHEVAL BLANC COURCHEVEL gift box depend on the establishment's conditions at the time of purchase. Refunds are possible according to these conditions, which are specified during the order process.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The CHEVAL BLANC COURCHEVEL gift boxes are neither exchangeable nor refundable once purchased. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our CHEVAL BLANC COURCHEVEL establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the establishment's availability. To fully enjoy your stay, check the available dates when making your reservation at CHEVAL BLANC COURCHEVEL.
Is booking with a gift box subject to availability?
The reservation with a gift box at CHEVAL BLANC COURCHEVEL is subject to the availability of the establishment. To fully enjoy your stay in this exceptional refuge in the heart of the Alps, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password so you can fully enjoy your experience at CHEVAL BLANC COURCHEVEL.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at our establishment CHEVAL BLANC COURCHEVEL.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the CHEVAL BLANC COURCHEVEL establishment.
Can I use my gift box on holidays?
The use of your gift box at Cheval Blanc Courchevel may vary depending on the establishment's availability. Holidays are often in high demand, so it is advisable to book your dates as early as possible to fully enjoy this exceptional experience at Cheval Blanc Courchevel.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book directly with the Cheval Blanc Courchevel establishment, located in the heart of the French Alps, to enjoy an exceptional experience in this mountain retreat.
Can I book online with my gift voucher?
With your gift box, you can book directly with the Cheval Blanc Courchevel establishment. The beneficiary can choose their stay dates based on availability and the conditions specified during the booking at Cheval Blanc Courchevel.
Can I make a reservation by phone with my gift box?
Phone reservations with your gift box are possible depending on availability. The beneficiary can book their dates directly with the CHEVAL BLANC COURCHEVEL establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the Cheval Blanc Courchevel establishment, located in the heart of the French Alps. You can thus fully enjoy the unique experience offered by this luxury hotel, with direct access to the Trois Vallées ski area.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the CHEVAL BLANC COURCHEVEL establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, but additional charges or options such as Spa treatments at Cheval Blanc or meals at the Le 1947 restaurant are at your own expense. The rooms and suites offer panoramic views and high-end amenities, for an exceptional stay at our CHEVAL BLANC COURCHEVEL establishment.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at our CHEVAL BLANC COURCHEVEL establishment.
Can my gift box be used all at once?
Your gift box for CHEVAL BLANC COURCHEVEL is valid for a single use, for an exceptional experience at our establishment. You can fully enjoy our services, whether for a stay in our luxurious rooms and suites, a meal at one of our starred restaurants, or a wellness session at our spa. Enjoy your stay at CHEVAL BLANC COURCHEVEL.
Is my gift box valid in multiple establishments of a group?
Your Cheval Blanc Courchevel gift box is valid only at our CHEVAL BLANC COURCHEVEL establishment in Courchevel 1850, located in the heart of the French Alps.
Is my gift box valid in only one establishment?
Your gift box is valid for an exclusive experience at our CHEVAL BLANC COURCHEVEL establishment, located in the heart of the French Alps in Courchevel 1850. You can enjoy our unique rooms and suites, our Guerlain spa, as well as our starred restaurants and panoramic terraces.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of your gift box. All rooms and suites at CHEVAL BLANC COURCHEVEL offer a unique personality with panoramic views and high-end amenities.
Can someone else use my gift box?
The gift box is personal and reserved for your exclusive use. You will be able to fully enjoy the unique experience offered by CHEVAL BLANC COURCHEVEL, in the heart of the French Alps.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. The rooms and suites at CHEVAL BLANC COURCHEVEL offer panoramic views and direct access to the ski slopes, as well as exclusive services such as the Spa Cheval Blanc and starred restaurants.
Is an ID required upon arrival when using a gift box?
Identification may be requested upon your arrival at CHEVAL BLANC COURCHEVEL. The rooms and suites offer panoramic views of the Alps and high-end amenities, including a bathtub and a chromotherapy steam shower.
Do you accept pets?
Cheval Blanc Courchevel does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, you can choose your dates directly with the CHEVAL BLANC COURCHEVEL establishment. The rooms and suites offer direct access to the Trois Vallées ski area, with panoramic views and high-end amenities.
Do I need to create a customer account to purchase a gift box?
To use your gift box at Cheval Blanc Courchevel, you do not need to create a customer account. You can directly book your dates at our Cheval Blanc Courchevel establishment.
Is my gift card divisible? Can I use it multiple times?
Your Cheval Blanc Courchevel gift box can be used in multiple occasions, depending on the establishment's availability. The rooms and suites offer direct access to the Trois Vallées ski area, and the Spa offers exclusive Guerlain rituals. Enjoy this unique experience at Cheval Blanc Courchevel.
What are the check-in and check-out times?
The arrival and departure times are specified when booking your stay at CHEVAL BLANC COURCHEVEL.
What services are included in a gift certificate?
The services included in your gift box depend on the chosen offer. You will enjoy an exceptional stay at our CHEVAL BLANC COURCHEVEL establishment, with direct access to the ski slopes, unique rooms and suites, a spa with exclusive Guerlain rituals, and an unforgettable culinary experience with our starred restaurants.
What is the difference between a gift box and a free amount voucher?
With a gift box, you can choose from predefined experiences such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the chosen amount. Enjoy these benefits at our CHEVAL BLANC COURCHEVEL establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them to learn about the usage terms and the benefits offered by your purchase at CHEVAL BLANC COURCHEVEL.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can then enjoy an exceptional stay at CHEVAL BLANC COURCHEVEL.
Can the gift box be transferred to a third party?
The Cheval Blanc Courchevel gift box can be given to a third party. You can specify the recipient during the order or modify it later. The box is valid for a unique experience at our CHEVAL BLANC COURCHEVEL establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment CHEVAL BLANC COURCHEVEL.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the CHEVAL BLANC COURCHEVEL establishment.
What is the validity period of a gift box?
The Cheval Blanc Courchevel gift box is valid for 1 to 3 years depending on the specific conditions of the establishment. This duration allows the recipient to fully enjoy their experience within this exceptional refuge in the heart of the French Alps, CHEVAL BLANC COURCHEVEL.
Are children allowed?
Children are welcome at CHEVAL BLANC COURCHEVEL, which offers spacious rooms and suites suitable for families, with panoramic views of the French Alps.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the gift box recipient does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment CHEVAL BLANC COURCHEVEL.
Is the spa access private?
The spa at CHEVAL BLANC COURCHEVEL offers exclusive Guerlain rituals and features dedicated spaces such as the Orchid Lounge for intimate moments. Access conditions are specified upon booking.
What types of gift boxes do you offer?
We offer gift boxes for exceptional stays, unique culinary experiences, and relaxing moments at the spa. These offers include nights in luxurious rooms or suites, meals in starred restaurants, and exclusive Guerlain treatments. Choose and customize your gift box to offer an unforgettable experience at CHEVAL BLANC COURCHEVEL.
Do you accept pets?
CHEVAL BLANC COURCHEVEL accepts pets, subject to the specific conditions of the establishment. Enjoy an exceptional stay in the heart of the French Alps, in this exceptional refuge at the summit, CHEVAL BLANC COURCHEVEL.